Terms of Service

Effective date: October 25, 2026. Last updated: October 25, 2026.

These Terms of Service ("Terms") are a legally binding agreement between VIROMI CORP., a Washington C corporation doing business as CoastPlanner ("CoastPlanner," "we," "us," or "our"), and the business ("Customer," "you," or "your") that subscribes to or uses CoastPlanner.

By signing an order form, subscribing, or using CoastPlanner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use CoastPlanner. Section 17 covers people who use CoastPlanner only to view an estimate, pay an invoice or contact a business that uses it.

1. Definitions

"Platform" means the CoastPlanner software available at coastplanner.com, and related applications and services.
"Services" means what the Platform provides, including contact management, bidding and estimates, projects, work orders and scheduling, time tracking, payroll, invoicing and online payments, bookkeeping, bank connections, reports, and tax figures and forms.
"Customer Data" means all data, files, records and information uploaded, entered, connected or generated by you or your team through the Platform, including information about your own customers, vendors, employees and contractors.
"Order Form" means the order form, quote, proposal or invoice from us that states your plan and Fees.
"Subscription Term" means the period during which you have an active, paid subscription, or other access we grant you.
"Fees" means the fees stated in your Order Form.
"Third-Party Services" means external services the Platform connects to, including Plaid, Stripe, PayPal, Intuit, Microsoft, Anthropic and Mapbox.

2. Account and acceptance

2.1 Acceptance

Your electronic acceptance, including signing an Order Form or continuing to use the Platform, is a legally binding signature under the Washington Uniform Electronic Transactions Act (RCW 1.80) and the federal ESIGN Act. The individual accepting these Terms represents that they are at least 18 years old and have the authority to bind the Customer.

2.2 Your account and your team

You must provide accurate information and keep it current. You are responsible for all activity under your account, including by people you give access, and for assigning each user a role that fits their job. Keep sign-in credentials secure, turn on two-step verification, and tell us promptly at support@coastplanner.com if you suspect unauthorized access.

3. Services and subscription

3.1 Grant of access

Subject to payment of Fees and compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Platform during the Subscription Term for your internal business operations.

3.2 Fees and renewal

Fees, billing period and payment terms are those in your Order Form. Unless cancelled before the end of the current billing period, your subscription automatically renews for successive periods of the same length at the then-current rate. We will give at least 30 days' notice of any price increase. You may cancel by contacting support@coastplanner.com; cancellation takes effect at the end of the current billing period. Fees are not refunded for partial billing periods. Fees do not include taxes, which are added where required.

3.3 Onboarding and data import

Where your Order Form includes onboarding or importing data from another system such as QuickBooks Online, we will import what that system makes available to us. You are responsible for reviewing imported records, confirming opening balances, and deciding when to stop using your previous system.

3.4 Late payment

If Fees are not paid when due and remain unpaid 30 days after we notify you, we may make your account read-only until they are paid: you can still see and export your records, but you cannot add or change them. Your records are not deleted for non-payment except as described in Section 15.

4. Limited warranty and disclaimer

4.1 Limited express warranty

We warrant that during the Subscription Term the Platform will perform materially as described in its documentation. Your sole remedy for breach of this warranty is described in Section 10 (Exclusive Remedy).

4.2 Disclaimer of all other warranties

EXCEPT FOR THE LIMITED WARRANTY ABOVE, THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, COASTPLANNER DISCLAIMS ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

4.3 No financial, tax, legal or engineering advice

CoastPlanner is business software. It is not a bank, payment processor, money transmitter, payroll service provider, professional employer organization, accountant, tax preparer, law firm or engineering firm, and it does not provide financial, tax, legal, permitting or engineering advice. You are solely responsible for verifying the accuracy of your books, payroll, reports, estimates, tax figures and anything you file, pay or build.

4.4 Payroll and tax figures

Payroll calculations, withholdings, prevailing wage rates, Form 941, W-2 and 1099 information, Washington excise tax returns, L&I figures and similar outputs are calculated from the information in your account and from published rates and rules that we update on a commercially reasonable basis. Unless your Order Form says otherwise, CoastPlanner does not file returns, deposit or pay taxes, or move payroll funds on your behalf; you review, file and pay them yourself, and you are responsible for funding paychecks and for any certified payroll or prevailing wage filings. COASTPLANNER SHALL NOT BE LIABLE FOR ANY PENALTIES, INTEREST OR ADDITIONAL TAXES ASSESSED AGAINST YOU BY ANY TAXING OR LABOR AUTHORITY.

4.5 Automated suggestions

Some features use automated tools, including AI, to read receipts and documents or to suggest bank reconciliation matches. Their output can be wrong or incomplete; review it before relying on it. Suggestions are not recorded in your books unless someone in your business approves them.

4.6 Financial reporting

The Platform is not designed to ensure compliance with the Sarbanes-Oxley Act or any other financial reporting regulation. You are solely responsible for your own reporting obligations, internal controls and regulatory compliance.

5. Payments, bank data and messages

5.1 Online payments

Online payments from your customers are processed through a Stripe or PayPal account you open and control, and your use of it is also governed by that provider's agreements with you. Payments are made directly between your customers and your account. CoastPlanner does not store, process or transmit cardholder data, does not hold or control your funds or your customers' funds, and does not engage in money transmission. Refunds, disputes and chargebacks are between you, your customer and your payment provider.

5.2 Bank account data

Bank data you connect through Plaid is used solely to import transactions and balances for bookkeeping, reconciliation and reporting. CoastPlanner does not use bank data for credit decisions or for any purpose that would make it a "consumer report" under the Fair Credit Reporting Act, and you agree not to use Platform data for credit, insurance or employment decisions governed by the FCRA.

5.3 Messages to your customers

You may use the Platform to email your customers, for example invoices, estimates and statements. You are responsible for having the consent the law requires, including under the CAN-SPAM Act, and for honoring opt-outs.

5.4 Third-Party Services

Your use of Third-Party Services is also governed by their terms. CoastPlanner is not responsible for their availability, performance, changes, security incidents or fees, and a Third-Party Service may change or end its service in ways that affect the Platform.

6. Hold harmless

You agree to indemnify, defend and hold harmless VIROMI CORP. and its officers, directors, employees and agents from and against all claims, damages, losses, liabilities, costs and expenses (including attorneys' fees) arising from: (a) your use or misuse of the Platform; (b) your violation of these Terms or applicable law; (c) Customer Data or other information you provide through the Platform; (d) disputes between you and your customers, employees, contractors, vendors or other third parties, including over payments, wages or work performed; (e) messages you send through the Platform; (f) your failure to maintain adequate account security; and (g) tax or labor penalties, interest or assessments related to your filings or payments. This obligation survives termination. To the extent CoastPlanner seeks indemnification for its own negligence, this applies only to your proportionate responsibility.

7. Limitation of liability

7.1 General cap

To the maximum extent permitted by law, CoastPlanner's total liability for all claims arising out of or relating to these Terms or the Platform shall not exceed the total Fees you paid in the 12 months preceding the claim.

7.2 Elevated cap for data incidents

For confirmed data security or confidentiality breaches caused by CoastPlanner, liability shall not exceed two times the Fees you paid in the preceding 12 months.

7.3 Carve-outs

These caps do not apply to gross negligence or willful misconduct, to our intellectual property indemnity in Section 16, to your payment obligations, or to liability that cannot be limited under applicable law, including the Washington Consumer Protection Act (RCW 19.86).

8. Exclusion of damages

CoastPlanner shall not be liable for: indirect, incidental, special, consequential or punitive damages; loss of profits, revenue, business or anticipated savings; loss of data beyond our reasonable backup obligations; loss of goodwill or reputation; cost of substitute services; business interruption; or tax or labor penalties, interest or assessments by any authority. These exclusions do not apply to damages from gross negligence, willful misconduct, or liability that cannot be excluded under applicable law.

9. Dispute resolution

9.1 Informal resolution

Before starting arbitration, you agree to contact us at support@coastplanner.com and try to resolve the dispute informally for at least 30 days.

9.2 Binding arbitration

Any dispute arising out of or relating to these Terms or the Platform that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, before a single arbitrator, in Kitsap County, Washington, or remotely by videoconference. Each party bears its own costs unless the arbitrator awards otherwise. All proceedings and outcomes are confidential.

9.3 Class action and jury waiver

BY AGREEING TO ARBITRATION, BOTH PARTIES WAIVE THEIR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. Claims may be brought only in an individual capacity.

9.4 Exceptions

Either party may seek injunctive relief in the state or federal courts located in Kitsap County, Washington, for intellectual property infringement, unauthorized access to the Platform or confidential information, or matters requiring immediate intervention to prevent irreparable harm.

9.5 Time limit

Any claim must be brought within one year after it arises, or it is permanently barred, to the extent the law allows.

10. Exclusive remedy

For claims other than those arising from gross negligence or willful misconduct, your exclusive remedy shall be, at our discretion: repair or correction within a commercially reasonable time; a workaround achieving substantially similar functionality; or a pro-rata refund of prepaid Fees for the unused Subscription Term. You must give written notice of any deficiency within 30 days of discovering it.

11. Data and private information

11.1 Customer Data ownership

You retain all right, title and interest in Customer Data. VIROMI CORP. claims no ownership of it.

11.2 License to CoastPlanner

You grant CoastPlanner a limited license to process Customer Data solely to provide, secure and support the Services, as described in the Privacy Policy. We do not sell Customer Data, and we do not use it to train machine learning or AI models without your prior written consent.

11.3 Data security

We encrypt data in transit, store files encrypted at rest, keep each business's records separate, enforce the roles you assign, and back up the database automatically. We will notify you of a confirmed breach affecting your data as required by Washington law, within 30 calendar days (RCW 19.255.010). You agree to keep your credentials secure, use two-step verification, promptly report suspected unauthorized access, and make sure the data you enter complies with applicable law and has any required consents.

11.4 Data portability and retention

You can download reports, invoices and other records from the Platform at any time. On request, we will provide a copy of your Customer Data in CSV or JSON format within 30 business days at no charge. After your account is closed or these Terms end, we keep Customer Data for 60 days so you can request it, then securely delete it, with written confirmation on request, except where the law requires us to keep it. Backup copies are deleted on their normal schedule. We may retain anonymized, aggregated data that does not identify you or any person.

11.5 CCPA service provider

For California personal information, CoastPlanner acts as a "service provider" under the California Consumer Privacy Act and will not sell, share or use personal information for purposes other than providing the Services.

11.6 Service providers

The providers that process Customer Data are listed in the Privacy Policy. We will post notice of material changes at least 30 days in advance.

12. Acceptable use

You shall not: use the Platform for any unlawful purpose; send messages people did not agree to receive; attempt unauthorized access to the Platform, other businesses' data or related systems; reverse engineer, decompile or derive source code; resell or sublicense access without written consent; interfere with the Platform's integrity or performance, including by automated scraping or excessive requests; or use the Platform to facilitate money laundering or any activity prohibited by the Bank Secrecy Act. We may suspend accounts that do.

13. Intellectual property

All intellectual property rights in the Platform, including software, design, trademarks and documentation, are owned by VIROMI CORP. and its licensors. "CoastPlanner" and the CoastPlanner logo are trademarks of VIROMI CORP. These Terms grant you no ownership rights. If you send us suggestions or feedback, we may use them without obligation to you.

14. Changes to the Platform and these Terms

We may change the Platform over time and will give notice of changes that materially reduce what you have paid for. We may update these Terms with 30 days' notice by email to account owners and by posting the new version here; continued use after the effective date constitutes acceptance.

15. Term and termination

15.1 Term

These Terms begin when you sign an Order Form or first use the Platform and continue for the Subscription Term, subject to renewal under Section 3.2.

15.2 Termination for convenience

You may cancel by contacting support@coastplanner.com; cancellation is effective at the end of the current billing period unless your Order Form says otherwise.

15.3 Termination for cause

Either party may terminate immediately on written notice if the other materially breaches these Terms and does not cure the breach within 30 days of notice. We may suspend access immediately where needed to prevent fraud, abuse, unlawful activity or harm to the Platform or others.

15.4 Effect of termination

On termination, your access to the Platform ends; Customer Data is retained for 60 days and then deleted under Section 11.4; and provisions that by their nature should survive, including Sections 4 and 6 through 11, survive.

16. General provisions

Governing law: the laws of the State of Washington, without regard to conflict of laws principles.
Entire agreement: these Terms, your Order Form and the Privacy Policy are the entire agreement between you and CoastPlanner about the Platform. If your Order Form conflicts with these Terms, the Order Form controls.
Severability: if any provision is unenforceable, it is modified to the minimum extent needed or severed, and the remaining provisions continue in full force.
Waiver: failure to enforce a provision is not a waiver of it.
Force majeure: neither party is liable for delays caused by events beyond its reasonable control, including cloud, network or DNS outages and Third-Party Service failures.
Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets, with 30 days' notice.
IP indemnification: CoastPlanner will defend and indemnify you against third-party claims that your authorized use of the Platform infringes their intellectual property.
Relationship: nothing in these Terms creates a partnership, joint venture, employment or agency relationship.
Notices: to you, at your account email; to CoastPlanner, at support@coastplanner.com.

17. If you deal with a business that uses CoastPlanner

Businesses use CoastPlanner to let their customers view and accept estimates, pay invoices, open shared documents and send requests through a customer portal. If you use one of these pages, the business, not CoastPlanner, is providing the goods or services, sets its prices and policies, and is responsible for its dealings with you. Payments go directly to the business's payment account; CoastPlanner does not hold your funds. Direct questions about an estimate, invoice or payment to the business. Your information is handled as described in our Privacy Policy. You agree not to misuse these pages as described in Section 12. To the extent permitted by law, Sections 4.2, 7, 8 and 16 apply to your use of these pages. Any dispute you have with CoastPlanner about them will be resolved by binding arbitration administered by the AAA under its Consumer Arbitration Rules, in Kitsap County, Washington, or remotely by videoconference; for claims under $10,000 CoastPlanner will pay the AAA filing and arbitrator fees. The class action and jury waiver in Section 9.3 applies.

18. Contact us

VIROMI CORP. DBA CoastPlanner
Email: support@coastplanner.com
Website: coastplanner.com